Frequently Asked Questions
Find quick answers about safety, pricing, AI support, and privacy.
Is RIVA free?
RIVA offers a free core experience with optional premium support features available at launch.
Can I message other users privately?
No. RIVA does not offer private user-to-user messaging to keep the community safe and moderated.
Who are verified listeners?
Verified listeners are trained, background-checked professionals who provide supportive conversations.
Is the AI a therapist?
No. The AI companion offers emotional support and reflection prompts, but it is not a licensed therapist.
Is my data safe?
Yes. We use encryption, limited access, and privacy-first policies to protect your data.
Can I delete my account and journal?
Absolutely. You can delete your account and export or erase your journal entries at any time.
What should I do in an emergency?
RIVA is not an emergency service. If you are in danger, contact local emergency services immediately.